NOTICE OF SUBMITTING CONSUMER COMPLAINTS

Pursuant to Article 21, of the Tourism Service Provision Act (NN 130/17), and and  Article. 10 of the Law on Consumer Protection (Official Gazette No. 79/07,125/07,79/09 i 89/09,133/09, 78/12, 56/13 i 41/14,110/15),  we inform our clients that complaint regarding the quality of our service can be submitted in writing,  immediately in the facility or via mail to:

 
Tourist Agency Eros Rab d.o.o. 
R.brigade 22, 51280 RAB (HR)  
e-mail: info@rab-novalja.com

VAT: 47713767105

In order to improve our quality and your satisfaction, with a complaint, provide us with:

your name and address, so we can promptly acknowledge receipt of complaint and send you a written response within 15 days.

The activity of a tourist agency is subject to official supervision by the tourist inspection service.